Fix the process, not the person: what unmasking taught me about systems with Grant Harris

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I Know I Belong When… s4e6 cover, "Fix the process, not the person: what unmasking taught me about systems" with Grant Harris, shown in a portrait with glasses and a gray tweed jacket on a green and blue background.

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  • I Know I Belong When… s4e6 cover, "Fix the process, not the person: what unmasking taught me about systems" with Grant Harris, shown in a portrait with glasses and a gray tweed jacket on a green and blue background.

    s4e6 with Grant Harris

    What happens when a capable person stops asking what is wrong with them and starts asking what is wrong with the room around them? That question anchors this conversation, and it reaches far past any office.

    In this episode of I Know I Belong When…, host Christopher Bylone welcomes Grant Harris, MBA, Certified Diversity Executive, neuro-inclusive speaker, human-centered performance strategist, and founder of GTH Consulting. Grant is known for one deceptively simple charge to leaders: fix your process, not your people. He is also a late-diagnosed autistic leader, a three-time author, a Hall of Fame athlete, and a man who has memorized every country's flag.

    Grant joins Christopher to trace his own before and after, the years he spent believing he was the problem, and the moment he knew he belonged in a room full of his people. His story moves across a whole life. It lives in the self, in the quiet work of knowing who you are is enough. It lives at home and in chosen family, where the people closest to him learned how his brain actually works. It lives in community, where he found others who show up differently and know they belong anyway. And it lives at work, where he helps organizations build belonging in the workplace by redesigning the systems around people instead of labeling the people. This is a conversation about human-centered innovation, strategic inclusion, and the language for belonging that one honest story can offer.

  • Episode thumbnail for I Know I Belong When… season 4, episode 5. The title "Winning and humanity: the trade-off was always a lie with Kate McKinnon" appears in cream text on a dark green background with a purple shape. Kate McKinnon, a smiling woman

    s4e5 with Kate McKinnon

    There is a story we tell ourselves about high-performance work: that winning costs you the people, that greatness and humanity cannot share the same room. In this episode of I Know I Belong When…, HR executive, coach, and founder Kate McKinnon shows that the choice itself was never real. Across more than 15 years in human resources, most recently as head of people inside the pressure-cooked world of sports, Kate built cultures people refused to leave, earning recognition as both a Most Loved Workplace and one of the Best Employers in Sports. Host, Christopher Bylone, joins her to trace how belonging in the workplace grows from something quieter and more personal: the moment a person knows they can bring their whole self to the room.

    This is not a conversation about choosing humanity over results. It is about how the two rise together. Kate names the false trade-off many leaders still believe, then offers a human-centered way through it, one rooted in authentic leadership, strategic inclusion, and the daily practice of building belonging. She traces her own moment of knowing she belonged, the day vulnerability stopped reading as weakness. She also names a moment she knew she did not, and the lesson it taught her about who culture chooses to include. Whether you lead a team, guide a family, or are still working out where you add value, this story gives you language for belonging you can carry into every part of your life.

  • Greg De Koker smiles beside the episode title "Joy is the fuel, not the reward" on the green I Know I Belong When podcast cover for season 4, episode 4.

    s4e4 with Greg De Koker

    Most of us were taught to earn joy. Land the results, hit the numbers, and then maybe you get to feel good. Greg De Koker spent a career proving that this order is backward, and that the truth reaches into every part of a life, not only the office. On this episode of I Know I Belong When…, Greg joins host Christopher Bylone. He is a brand and culture transformation expert, a bestselling co-author, and the mind behind the forthcoming book Joy Squared: The Hidden Power of Joy in Leadership.

    Greg carries a mission with a number attached to it: forty-four million people living, working, and leading with more joy, on purpose. That mission grew from a pattern he could not ignore across hundreds of stakeholder interviews. There was too much suffering at work, and it did not stop at the office door. He named it the global joy deficit, and then he built an ecosystem to help close it.

    This conversation moves from the boardroom to the family cottage and back again. Greg reframes joy as rigorous strategy rather than a soft perk, and he shows how a single childhood moment reshaped what home means to him. This is a story about building belonging and creating belonging in everyday life, across self, home, community, and work.

  • Öykü Api smiles in a blue striped shirt against a dark green and gold background. Episode title reads "The cost of staying: Knowing your worth in every room." I Know I Belong When, s4e3.

    s4e3 with Öykü Api

    Belonging is bigger than any office. It begins in the quiet knowledge that who you are is already enough, and it follows you into every room you walk into for the rest of your life. In this episode of I Know I Belong When, host Christopher Bylone sits down with Öykü Api, a thought leader in inclusion, change, and leadership whose story stretches across self, home, community, and work.

    Öykü spent twenty years inside corporate finance and walked out with three published books, a Cornell credential in women’s leadership and diversity, a law degree, and a passport stamped on all seven continents, Antarctica included. Underneath the resume sits one clarifying thesis: when a career, a relationship, or a place stops serving your growth, the cost of staying becomes higher than the cost of leaving.

    This is a conversation about knowing your worth in every room. Öykü reframes a sense of belonging as something a person carries inward first, not something a title, a team, or another person’s validation hands over. She gives listeners language for belonging that reaches from the self outward, into chosen family, into community, and into the daily work of building inclusive culture. Through her first-person story you will find new words for authentic leadership, strategic inclusion, and the quiet courage it takes to leave a room that no longer fits. This is storytelling as strategy, and proof that creating belonging in everyday life begins with you.

  • Dean Carter smiles in a white shirt on the I Know I Belong When season 4 episode 2 cover, titled when everyone in the room is seen: human-first leadership.

    s4e2 with Dean Carter

    What does it mean to lead so that everyone in the room knows they belong? Our guest has spent more than 25 years answering that question, and his answer reshapes how we think about people, work, and life.

    Meet Dean Carter. He has served as chief human resources officer four separate times, at Fossil, Patagonia, Sears and Kmart, and Guild, earning national recognition for reinventing the future of work. His book, Employee Experience Design: How to Co-Create Work Where People and Organizations Thrive, became an Amazon number one bestseller. Now he leads Instill, an AI-native culture operating system built on a single, human-first conviction, that technology should protect people and culture rather than thin them out.

    In this conversation with host Christopher Bylone, Dean shares the story of when he knew he belonged and the harder moments when he did not. He moves from a Texas office under the sodomy laws, to a community that once shut him out, to a Santa Barbara theater where shy kids sang off-key and knew they belonged. His through-line is human-first leadership, the daily practice of making sure the quiet person, the new mother, and the overlooked kid are seen. This is belonging as a whole-life reality across self, home, community, work, and society.

  • s4e1 - Season 3 Recap

    Belonging is not built at the office. It is built wherever a person is, at the dinner table, inside a circle of friends, in the places we worship and organize, and at work too. Season three of I Know I Belong When… proved that twelve times over.

    In this special season three recap, host, Christopher Bylone, Principal Strategist at Innovation Unbiased, brings every guest from the season back together to examine what it takes to be fully inclusive. Twelve guests. Six behaviors. One question asked again and again: what does it actually look like to build a place where people know they belong? The answer frames the episode and its title. The question is never whether a person fits. The question is what they add.

    This is not a highlight reel. It is a language lesson in building belonging across every part of life, anchored by the Inclusive Behaviors Framework and the Belonging Formula that ground all of Innovation Unbiased's work. You will hear a bank CEO lead with her humanity before her title, a hip hop journalist find belonging in a circle that asks what you bring, and a leader living with blindness move the barrier off the person and onto the design. If you have ever searched for language to name belonging, in yourself, your home, your community, or your team, this episode hands it to you in the voices that earned it.

Meet Christopher

Christopher is a recognized belonging strategist, passionate about creating spaces where every identity is seen, valued, and needed. As the host of I Know I Belong When…, Christopher brings bold voices and authentic stories to the forefront, challenging leaders and listeners alike to turn inclusion from a checkbox into a daily practice. With a career dedicated to advancing equity and accessibility, Christopher uses this platform to spark conversations that inspire action and build cultures where belonging isn’t optional—it’s essential